FAQs
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Our products are thoughtfully formulated to meet the needs of melanin-rich skin. We go beyond trends, each product is created with purpose, and care.
Skin of colour is more prone to concerns like hyperpigmentation, sensitivity, and inflammation due to certain ingredients in products. Our formulations are designed to avoid these issues by choosing ingredients that nourish, protect, and respect your skin, without compromise.
Our fragrance choices are carefully selected based on their effect on your skin. While we want our products to smell nice, your skin is our top priority. That’s why we combine ingredients that are designed not to irritate or negatively interact with your skin, avoiding anything that could cause long-term irritation or damage.
Full ingredient lists are available on each product page, and we always recommend performing a patch test if you have any concerns.
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Feel free to reach out to us at any time. We’re here for questions, feedback, or future collaborations.
Our customer service team is available via email - Monday – Thursday, 10:00 AM – 2:30 PM excluding holidays.
Email: info@khya.co.nz
PO Box: Khya Ltd, PO Box 1832, Christchurch 8140, New Zealand -
Our products are available nationwide, delivered right to your doorstep through Sweetspot Post. You can expect your parcel to arrive within 3-5 working days, although rural deliveries may take a little longer. We take pride in ensuring your order arrives safely and promptly, so you can start enjoying your skincare routine as soon as possible. If you have any questions or need assistance with your order, our team is here to help!
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Our products are currently available exclusively on our website, and we’re thrilled to bring our skincare directly to you.
We’re excited about the future and look forward to expanding into retail stores soon. If you’re interested in becoming a stockist, we’d love to hear from you! Reach out to us to explore partnership opportunities at info@khya.co.nz
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Vanilla CO₂ is a pure, concentrated extract made from real vanilla beans using a clean and gentle method called CO₂ extraction. Instead of using alcohol or heat, this method uses natural carbon dioxide under pressure to draw out the rich aroma and skin-loving compounds from the vanilla.
It’s known for its warm, sweet scent, and also contains antioxidants and soothing properties, making it a beautiful addition to skincare for sensitive or dry skin.