Shipping and Delivery

Questions About Shipping? We’re Here to Help!

Dispatch and Delivery Options

Orders are dispatched within 1 to 2 business days from the time of order confirmation.

We ship to the whole of New Zealand

You can expect your parcel to arrive within 3-5 working days, although rural deliveries may take a little longer.

Tracking

Once your order is processed, we’ll email you your tracking information.

To track your order at any time, visit the tracking number in your email.

Can’t find your tracking number? Contact us at info@khya.co.nz and we’ll be happy to help!

Shipping to PO Boxes

Unfortunately, we do not ship to PO Boxes due to parcel size restrictions. Please contact us directly for further information to see if our team can assist. 

Delivery Enquiries

Our customer service team is here to help Monday to Thursday, between 10:00 AM and 2:30 PM (excluding public holidays)

Please allow 24–48 hours for a response from our dedicated team.

You can reach us at: info@khya.co.nz

For more information, please refer to our Terms and Conditions